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Privacy Policy 

Effective Date: March 4, 2025

Introduction

Al Horreya Language Schools ("HLS", "we", "us", "our") is deeply committed to protecting your privacy and maintaining the highest standards of data protection. This comprehensive Privacy Policy explains how we collect, use, process, and safeguard your personal information when you interact with our website https://www.hls-eg.com (the "Website").

0. Key Principles of Our Privacy Approach

We are guided by the following core principles:

  • Transparency: We are open about how we collect and use your data
  • User Control: We empower you to make informed choices about your personal information
  • Data Minimization: We collect only the information necessary to provide our services
  • Security: We implement robust measures to protect your data
  • Compliance: We adhere to applicable data protection regulations

1. Information Collection

1.1 Information You Directly Provide

We collect personal information you voluntarily share, including:

Personal Identification Information

  • Full name
  • Contact details (email, phone number, postal address)
  • Date of birth
  • Nationality
  • Identification documents (for enrollment verification)

Educational Information

  • Academic background
  • Language proficiency levels
  • Educational goals
  • Course preferences
  • Previous educational institutions

Account and Authentication Data

  • Username
  • Password (securely hashed and encrypted)
  • Login credentials
  • Communication preferences

Payment and Financial Information

  • Billing address
  • Payment method details
  • Transaction history
  • Financial records related to course enrollment

1.2 Automatically Collected Information

We use advanced technologies to gather technical information:

Device and Technical Data

  • IP address
  • Device type and model
  • Operating system
  • Browser type and version
  • Screen resolution
  • Language settings
  • Time zone

Usage and Interaction Data

  • Pages visited
  • Time spent on each page
  • Navigation paths
  • Click-through rates
  • Search queries
  • Interaction with website features

Location Information

  • General geographic location
  • Country and region
  • Language preferences

2. Purpose of Data Processing

We process your data for the following legitimate purposes:

2.1 Core Service Delivery

  • Course enrollment management
  • Educational content delivery
  • Communication about educational programs
  • Student support and guidance

2.2 Operational and Improvement Purposes

  • Website performance optimization
  • User experience enhancement
  • Service personalization
  • Security and fraud prevention
  • Technical maintenance

2.3 Communication

  • Sending important notifications
  • Providing educational updates
  • Marketing communications (with explicit consent)
  • Responding to inquiries

2.4 Legal and Compliance

  • Fulfilling legal obligations
  • Responding to valid legal requests
  • Protecting our rights and property

3. Data Sharing and Disclosure

3.1 Service Providers

We may share data with carefully vetted third-party service providers:

  • Cloud hosting providers
  • Payment processing companies
  • Analytics services
  • Customer support platforms
  • Educational content delivery networks

3.2 Legal Requirements

We may disclose information to comply with:

  • Legal obligations
  • Court orders
  • Government requests
  • Protection of legal rights

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your data may be transferred, with strict confidentiality provisions.

4. Cookies and Tracking Technologies

4.1 Cookie Types

  • Strictly Necessary Cookies: Essential for website functionality
  • Performance Cookies: Analyze site usage and improve performance
  • Functionality Cookies: Remember user preferences
  • Targeting/Advertising Cookies: Personalize content (if applicable)

4.2 Cookie Management

  • You can manage cookies through browser settings
  • Blocking cookies may limit website functionality
  • We provide a cookie consent mechanism

5. Links to External Websites

5.1 Third-Party Links

  • We are not responsible for external websites' privacy practices
  • External links do not imply endorsement
  • Users should review linked sites' privacy policies

6. Data Security Measures

6.1 Technical Protections

  • Encryption (TLS/SSL)
  • Secure data storage
  • Regular security audits
  • Access controls
  • Anonymization techniques

6.2 Organizational Safeguards

  • Employee data protection training
  • Strict access protocols
  • Vendor security assessments

7. User Rights and Controls

You have the right to:

  • Access your personal data
  • Request data correction
  • Request data deletion
  • Withdraw consent
  • Object to data processing
  • Request data portability
  • Lodge complaints with data protection authorities

8. International Data Transfers

We ensure appropriate safeguards for any international data transfers, complying with local and international data protection regulations.

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect children's personal information.

10. Policy Updates

We may update this policy periodically. Significant changes will be communicated directly to users.

11. Contact Information

For privacy inquiries:

Last Updated: March 4, 2025